We believe that supporting our customers to achieve a continuous improvement in system performance and productivity is vital to our ongoing success. Customers can take advantage of our expertise in designing and configuring resource management systems for 1000’s of clients over many years. System success consultancy services are offered to all new accounts and existing customers who have been with us for some time but may not have taken full advantage of all that ResourceXpress can deliver. See below for more information or download our system success data sheet here!

For customers opting for system success consultancy, we will undertake an initial virtual workshop prior to deployment of a new ResourceXpress system. The aim of which will be to identify the best system use practices, taking advantage of all ResourceXpress has to offer. As part of this consultancy, we will familiarize customers with the ResourceXpress Administration console and the various user interfaces (Room-screen, Kiosk, Maps, RX Mobile App etc) but will not include in depth product training. In addition, we will consider the strategic direction of the customer and any planned changes in facilities or security policies. The initial consultancy will cover two full days remote support and communication to produce a scope of work in line with the customer requirements. If any further consultancy is required, this will be identified in the scope of work. If we can complete the system success consultancy within the two-day period. Any unused time can be credited against further system configuration.

For customers opting for a system success consultancy review we will undertake an initial virtual workshop. The aim of which will be to identify how the system is currently being used and whether this is in line with the best system use practices, taking advantage of all ResourceXpress has to offer. As part of this consultancy, we will familiarize customers with the ResourceXpress Administration console and the various user interfaces (Room-screen, Kiosk, Maps, RX Mobile App etc.) but will not include in depth product training. In addition, we will consider the strategic direction of the customer and any planned changes in facilities or security policies. The initial consultancy will cover two full days remote support and communication to produce a scope of work in line with the customer requirements. If any further consultancy is required, this will be identified in the scope of work. If we can complete the system success consultancy within the two-day period. Any unused time can be credited against further system configuration.

A customer choosing a ResourceXpress, on-premise licence will be responsible for sourcing a suitable physical or virtual application server and database in line with our recommended specification. The standard licence includes remote support and software updates for the first year but excludes application configuration and training. Customers can optionally choose to have system installation/configuration support and training consultancy as a separate service.

A customer choosing an RX SaaS, subscription licence will be provided with access to either a dedicated or multi-tenant application server resource and database, dependent on their choice of Enterprise or Corporate RX SaaS products. The subscription licence cost includes remote support and software updates but excludes application configuration and training. New customers will need to purchase either a Corporate or Enterprise RX SaaS set up service which will deliver a basic blank canvas system. Customers can optionally choose to have system installation/configuration support and training consultancy as a separate service.

Customers purchasing meeting room screens and/or desk booking devices can opt for ResourceXpress remote configuration consultancy. As part of this service we can create profiles on remote or SaaS based servers configured to a customer’s exact requirements. In addition, we can configure hardware devices with profile id’s, workspace names and network connection preferences. This extremely valuable service allows the devices to be installed on remote sites in the shortest possible time with minimal intervention, achieving a true “plug n play” experience.

Customers wishing to use workspace maps can create these by following our comprehensive on-line guides or they can choose to take advantage of our extensive practical knowledge and outsource maps creation consultancy from ResourceXpress. The first step in RX maps creation consultancy is to discuss customer requirements for locations, sites, campus, floors, zones and produce a fully costed scope of works to deliver the maps in line with the customer’s requirements. On an ongoing basis customers can choose to maintain their own maps or consult with ResourceXpress for any required changes.

Customers wishing to upgrade from ResourceXpress v4.9 to later versions will require consultancy from our
support team. In the first instance we will scope out exactly what is required for the upgrade and produce
a tailored proposal and scope of works.

We recommend that customers always use the latest version of ResourceXpress available. RX SaaS Corporate customers are automatically upgraded whilst Enterprise customers have the choice of when to apply updates. On-premise license holders have access to free software updates for the first year, as do customers with a valid software maintenance package but it is their responsibility to apply updated versions to their server. In the current dynamic workspace management environment, last year we delivered 110 new features/improvements and 99 minor bug fixes to ResourceXpress. Our development process is constant and keeping up to date with the latest version of ResourceXpress means customers get the best return on their investment.